Your information, and what we do with it.

Privacy

Discretion is the product, so the short version is: we keep what we need to have a conversation with you, we do not sell it, and we do not publish it.

What we collect

• Whatever you tell us when you call or text — your name, contact details, and information about the property.
• Call and message records, including the content of texts and, where the law allows and we tell you, call recordings or transcripts.
• Basic technical information any web server receives, such as browser type and pages visited. We run no analytics or tracking tools on this site.

What we do with it

• Contact you about your property or your buy box.
• Evaluate a potential purchase, which can mean pulling public records or ordering title work.
• Meet our legal, tax and record-keeping obligations.

What we don't do

• We do not sell or rent your information to anyone. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who provide support services on our behalf is permitted; text messaging originator opt-in data and consent are never shared with any third party for any purpose.
• We do not publish your property, your address or your situation. Any example we share publicly is anonymized.
• Reaching out to us does not put you on a marketing list. Promotional messages take a separate, deliberate yes — the second consent box in the chat form on this page. Ask us to stop contacting you and we stop.

Who we share it with

Only the people needed to do the thing you asked for: title companies, attorneys, inspectors, contractors, lenders, and — where a property is being sold or assigned — the buyer. Our phone number, text messaging and customer records are handled by HighLevel (LeadConnector), and this site is hosted by Netlify. Those providers are bound to keep your information confidential.

How long we keep it

As long as needed for the transaction and any record-keeping the law requires, then we delete it. You can ask what we hold, ask for a copy, or ask us to delete it — call or text us and say so, or write to the address below. Calling or texting is usually quickest — we run our business on the phone — but the email address on this page reaches us too.

Your rights over your information

Some states give residents specific privacy rights and some do not. Rather than sort people by address, we give all of these to everyone who contacts us, in every state:

• Know. Ask what personal information we hold about you, where we got it, why we have it, and who we have given it to.
• Get a copy of that information in a form you can actually read.
• Correct anything we have wrong.
• Delete it, except the narrow slice we are required to keep — closed-transaction records, tax and accounting records, and the record of your own opt-out, which we keep precisely so we do not contact you again by mistake. If we keep something, we will tell you what and why.
• Opt out of sale or sharing. There is nothing to opt out of: we do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not use it to build advertising profiles. We have never done this and we do not intend to.
• Limit sensitive information. We do not use sensitive personal information to infer characteristics about you.
• Be left alone about it. Exercising any of these rights costs you nothing, changes nothing about the price we would offer you, and will not get you treated differently.

Call, text, email or write to us and say what you want. We answer within forty-five days, and if something genuinely takes longer we will tell you before that runs out. If we say no to a request, we will tell you why, and you can ask us to look at it again — say the word "appeal" and a person other than the one who answered will review it and respond in writing. Someone you authorize in writing may make a request on your behalf; we will confirm with you first.

Keeping it safe, and who we don't collect from

Information is held on access-controlled systems with our phone, messaging and records provider, and this site is served over an encrypted connection. No system is perfect and we will not pretend otherwise, but we do not keep what we do not need, which is the only security measure that never fails.

This is not a service for children. We do not knowingly collect personal information from anyone under sixteen, and if we learn we have, we delete it.

Calls and texts

When you call or text us, an automated assistant answers first. It can answer questions about how we work and take down details about your property, and it will tell you what it is without being asked. Ask for a person at any point and we will get one to you. The assistant writes down what is said — it works from a written transcript of the conversation, so a record of your call exists whether or not the audio itself is saved. Some of our calls are also recorded as audio; when a call is being recorded, the assistant says so at the start, and if you would rather it did not, say so and it stops. A team member reviews what the assistant collects and follows up. Reply STOP to any text and we stop. We do not run bulk text campaigns.

Some states require every party to a call to consent before it is recorded, and some require only one. We do not sort callers by area code, so we follow the stricter rule everywhere:

• The assistant tells you at the start of the call that it is an automated assistant, and tells you what it keeps — a written transcript, and audio as well when the call is being recorded. You hear it before you say anything of substance, on every call.
• If you would rather not be recorded or written down, say so at any point — including in the middle of a call — and it stops. You do not have to explain and it does not change how we deal with you. If we cannot switch it off on that call, we will tell you so and have a team member call you back instead.
• Staying on the call after that notice is how you consent. Hanging up is a complete answer and we will not call you back to ask why.
• Recordings and transcripts are used to keep an accurate record of what was said and to make sure we did what we told you we would. They are not sold, not published, and not shared outside the people working on your transaction.
• You may ask for a copy of a recording of your own call, or ask us to delete it, under Your rights over your information above.

Calls we make, and how to stop them

• We call and text people who gave us their number — by contacting us, or by filling out a form about selling a property. We do not buy or rent phone number lists.
• We do not place autodialed or prerecorded marketing calls. Promotional contact takes a separate written yes, and it is never a condition of doing business with us.
• Outbound contact happens between 8:00 a.m. and 9:00 p.m. in your local time, never on our clock, and in practice we keep it inside 9:00 to 8:00.
• Tell us to stop — in a call, a text, an email, or a letter — and you go on our internal do-not-contact list permanently. That list is honored across calls and texts both, it does not expire, and no one has to say it twice. We also honor the National Do Not Call Registry.
• If you tell us we have the wrong person or you never gave us your number, we apologize once, remove you, and that is the end of it. We will not make a last attempt.